2014 MORI Poll
Thank you for your feedback on the way our surgery works. We are delighted to say we are once again rated very highly against the whole of West Yorkshire and indeed the UK. Many thanks from all of us here for helping us to work so well together.
We are pleased to announce that once again we have achieved maximum points in the 2014 Quality and Outcomes framework which assesses how we manage most of the major chronic conditions.
Thank you to all the staff and patients who helped us perform so well. We will keep up the good work. If you do have any suggestions as to how we could improve our service then please let us know, we are always happy to listen.
We now have an automated check in system. On arrival you can register yourself as arrived using the touch screen on the right before reception. When your appointment is due your name will appear on the large screen in the waiting room. If you would prefer to use the traditional method of speaking to a receptionist this is still available.
Whilst we are generally able to offer you an appointment with the doctor of your choice either on the day or the following day we are dependant on patients attending their appointments. We are increasingly finding a small minority of patients are not attending their appointments. Last month the doctors had a total of 4 hours and 40 minutes of missed appointments. We could have used that to see another 28 patients. Sister Bailey also had a total of 32 missed appointments. If you are not able to attend then please let us know as soon as possible so that your appointment may be given to another patient.
Baby Changing Facilities
A lot of our new mums and dads have asked us for better baby chaining facilities. We have listened to your comments and have provided a baby changing area for you and your new arrivals to use.