2015 MORI Poll
Thank you for your feedback on the way our surgery works. We are delighted to say we are once again rated very highly against the whole of West Yorkshire and indeed the UK. Many thanks from all of us here for helping us to work so well together.
We are pleased to announce that once again we have achieved maximum points in the 2014 Quality and Outcomes framework which assesses how we manage most of the major chronic conditions.
Thank you to all the staff and patients who helped us perform so well. We will keep up the good work. If you do have any suggestions as to how we could improve our service then please let us know, we are always happy to listen.
We now have an automated check in system. On arrival you can register yourself as arrived using the touch screen on the right before reception. When your appointment is due your name will appear on the large screen in the waiting room. If you would prefer to use the traditional method of speaking to a receptionist this is still available.
Whilst we are generally able to offer you an appointment with the doctor of your choice either on the day or the following day we are dependant on patients attending their appointments. We are increasingly finding a small minority of patients are not attending their appointments. Last month the doctors had a total of 4 hours and 40 minutes of missed appointments. We could have used that to see another 28 patients. Sister Bailey also had a total of 32 missed appointments. If you are not able to attend then please let us know as soon as possible so that your appointment may be given to another patient.
We now offer online access to some of our services including making and cancelling appointments, prescription requests, and updating your medical records. To use this service you will need a username and password. To protect the confidentiality of your medical record the username and password can only be given to you in person from reception. Please speak to reception if you would like to use this service.
Bank Holiday Closures
Monday 4th May 2015, Monday 25th May 2015,
Monday 31st August 2015,
Friday 25th December 2015 & Monday 28th December 2015
If you have any ideas as to how we can improve we are always ready to listen.